Frequently asked questions

Yes — Mirumi has built-in sensors that pick up on sound and motion. Depending on its mood, it may turn to look toward you when it hears its name or notices movement nearby.

Not quite — Mirumi doesn't understand words, but it loves reacting playfully to the sounds and voices around it, turning its head and blinking in response.

Mirumi is designed for ages 15 and up and isn't intended as a toy for young children. Please keep it out of reach of toddlers and always supervise use around small kids and pets.

Simply open both of Mirumi's soft arms and slide your bag strap through them. Make sure the strap sits securely between the arms so Mirumi stays snug while you're on the move.

Mirumi is available in three colors: Ivory, Gray, and Pink. You can see all three on the product page, and mix colors freely if you order more than one.

Mirumi is palm-sized — small and light enough to clip onto any bag strap without adding bulk, yet substantial enough to feel soft and huggable in hand.

Add 3 Mirumi to your cart using the bundle option on the product page. You'll pay for 2 at $49.99 each, and the 3rd is completely free — $99.98 total instead of $149.97. The discount is applied automatically at checkout, no code needed.

Yes — choose any combination of Ivory, Gray, and Pink for each of the 3 Mirumi in your bundle. Great for keeping one and gifting the other two.

No — you're welcome to order multiples of 3 to stack the offer as many times as you'd like.

Absolutely — Mirumi is one of our most gifted items. Each one arrives in branded packaging, and the bundle is a popular way to grab one for yourself and gift the rest.

Yes — we offer free shipping on every US order, with no minimum purchase required.

Orders ship within 1-2 business days. Once shipped, most orders arrive within 3-5 business days depending on your location.

We currently ship within the United States only. We're working on expanding to more countries soon — follow us for updates.

Once your order ships, you'll receive a tracking link by email so you can follow its journey every step of the way. You can also check your order status anytime on our Track Order page.

We offer a 30-day money-back guarantee. If you're not fully satisfied with Mirumi, reach out to our team within 30 days of delivery and we'll make it right.

Contact our support team with your order number and we'll walk you through the next steps. No need to fill out a long form — a real person will get back to you.

Yes — every Mirumi is covered against manufacturing defects. If yours arrives faulty or develops an issue under normal use, contact us and we'll repair, replace, or refund it.

Mirumi is powered by a rechargeable battery and charges via USB-C. A full charge typically lasts several days of everyday use, depending on how active Mirumi is.

No, Mirumi is not waterproof. Please keep it away from rain and avoid handling it with wet hands to protect the internal electronics.

Gently wipe Mirumi with a lightly damp cloth, then smooth the fur with a soft brush afterward. Mirumi should never be machine washed or fully submerged in water.

Mirumi charges over USB-C, and a charging cable is included in the box — no separate purchase needed.

We accept all major credit and debit cards through Shopify Payments, along with other payment methods shown at checkout, such as Shop Pay and digital wallets where available.

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to help before your order ships.

Yes — checkout is powered by Shopify and secured with 256-bit SSL encryption, the same standard used by major retailers worldwide.