Shipping & Returns

We currently offer free shipping on every order within the United States, with no minimum purchase required. Orders are processed and shipped within 1-2 business days from our warehouse, Monday through Friday, excluding holidays.

Once your order ships, you'll receive a confirmation email with tracking details so you can follow it every step of the way.

Most orders arrive within 3-5 business days after shipping, depending on your location. Delivery estimates shown at checkout and on the product page are our best estimate and are not guaranteed, as carrier delays can occasionally occur.

You can check the status of your order at any time using your tracking link, or on our Track Order page.

Because we process orders quickly, we can only guarantee a cancellation or change (such as a shipping address correction) if you contact us within a few hours of placing your order. Once an order has shipped, it can no longer be cancelled — but you're always welcome to return it once it arrives, following our returns policy below.

We offer a 30-day money-back guarantee. If you're not fully satisfied with your Mirumi, contact our support team within 30 days of delivery to start a return. Items must be returned in their original condition and packaging, unused and undamaged, to be eligible for a refund.

Once we receive and inspect your return, we'll notify you of the approval status and process your refund. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Want a different color instead? Contact our support team and we'll help set up an exchange, subject to availability. In most cases, it's faster to place a new order and return the original item for a refund.

Approved refunds are issued to your original payment method within 5-10 business days of us receiving your return. Please note that your bank or card provider may take additional time to reflect the refund on your statement.

If your Mirumi arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or a full refund, at no additional cost to you.

We currently ship within the United States only. We're working on expanding to more countries soon — follow us or check back for updates.

Our support team is happy to help with anything shipping- or return-related — we typically reply within 24 hours.